Cancellation

Subscription Cancellation Policy:

To ensure a smooth and efficient cancellation process, please adhere to the following guidelines:

1. Cancellation Process:
   • All subscription cancellations must be submitted through our website cancellation form, available at: youglowmedspa.com/cancellation/.
   • Cancellation requests must be submitted at least 48 business hours before your next scheduled order processing date. Cancellations received within 48 business hours of the order processing date cannot be processed.
2. Initial Commitment Period:
   • If you cancel your subscription within the initial 2-month commitment period, you will be required to pay the difference between the full price and the promotional price to cover the remaining balance. The additional cost is $74.95.
3. Important Notes:
   • No Refunds or Cancellations After Processing: If your script has already been sent to the pharmacy, we cannot provide a refund or cancel the subscription.
   • Timing of Cancellation Requests: Cancellations cannot be processed if requested within 48 business hours of your next order processing date.

We will confirm your cancellation upon receipt of your form submission and may reach out to see if there’s anything more we can do to assist you.

Refund Policy:

1. Consultation Fees:
   Once a patient has seen the physician, there are no refunds unless the physician deems the patient ineligible for the service.
2. Order Processing:
   If your order has already been sent to the pharmacy, refunds cannot be issued.
3. Shipping:
   Once the product is in transit, cancellations and refunds are not possible.