FAQ

Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. We offer 100% moneyback guarantee for our patients who are not good candidates for their selected treatment program. If you are not approved for a prescription for any reason by the physician, we will immediately refund you.

Program costs displayed on our website include the medication cost if approved by your provider. For your convenience, you are only billed once per month for the total cost of the program.

If you need a copy of your invoice, simply login to your Elation Patient portal and you can request it and we can provide a medical necessity invoice for you.

We work with a third party compounding pharmacy to process your prescription, if approved. Your medication will be mailed directly to your address we have on file.

If you would like to have your prescription filled by a different pharmacy our provider can fax your prescription into a pharmacy of your choice. Please email [email protected] for further assistance.

Refund Policy

Thank you for choosing us in your healthcare journey . We are committed to supporting you in your needs and providing excellent service. To ensure transparency and simplicity, we have made our refund policy as straightforward as possible.

Subscription Cancellation: You have the flexibility to cancel your subscription or change the next refill process date at any time. We understand that circumstances may change, and we are here to assist you. However, we kindly ask that you send us a clear request at least 48 hours prior to your next order process date. This allows us to process your cancellation efficiently. Please note that if you request cancellation after the pharmacy has already processed your order, we may be unable to provide a refund. You will send an email to [email protected], please include your first and last name as well as your full address. Additionally, we make it super simple to cancel by going to the front of our homepage. Either way, someone will handle the request and most likely reach out to you to see if there is anything we can change or help you with in the future.

Refunds: Once a patient has seen the physician, there are NO refunds unless you are ineligible as deemed by the physician. Once an order has sent to the pharmacy, we are unable to offer a refund. Once the product is in transit, we are unable to cancel or refund the order.

We are dedicated to providing exceptional customer service and addressing any concerns you may have. If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to support you in your healthcare journey.