FAQ - Glow Med Spa skin rejuvenation services

How does the Promotion work?

Lose Up to 13 Pounds in Your First Month!

We’ve seen patients lose up to 13 pounds in their first month with our proven GLP-1 program! Get started with your first six weeks of medication, which includes your doctor visit, for just $175. After that, it’s only $246 per month, no matter your dose—your price stays the same as you progress!

Take the first step toward your weight loss goals today! 🚀

Do I have to pay for my medication separately?

Program costs displayed on our website include the medication cost if approved by your provider. For your convenience, you are only billed once per month for the total cost of the program.

If you need a copy of your invoice, simply login to your Elation Patient portal and you can request it and we can provide a medical necessity invoice for you.

How do I get my medication?

We work with a third party compounding pharmacy to process your prescription, if approved. Your medication will be mailed directly to your address we have on file.

If you would like to have your prescription filled by a different pharmacy our provider can fax your prescription into a pharmacy of your choice. Please email staff@youglowmedspa.com for further assistance.

Cancellation and Refund Policy

Refund Policy

Thank you for choosing us in your healthcare journey . We are committed to supporting you in your needs and providing excellent service. To ensure transparency and simplicity, we have made our refund policy as straightforward as possible.

Subscription Cancellation: You have the flexibility to cancel your subscription or change the next refill process date at any time. We understand that circumstances may change, and we are here to assist you. However, we kindly ask that you send us a clear request at least 48 hours prior to your next order process date. This allows us to process your cancellation efficiently. Please note that if you request cancellation after the pharmacy has already processed your order, we may be unable to provide a refund. You will send an email to staff@youglowmedspa.com, please include your first and last name as well as your full address. Additionally, we make it super simple to cancel by going to the front of our homepage. Either way, someone will handle the request and most likely reach out to you to see if there is anything we can change or help you with in the future.

Refunds: Once a patient has seen the physician, there are NO refunds unless you are ineligible as deemed by the physician. Once an order has sent to the pharmacy, we are unable to offer a refund. Once the product is in transit, we are unable to cancel or refund the order.

We are dedicated to providing exceptional customer service and addressing any concerns you may have. If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to support you in your healthcare journey.

Do I need a prescription before I buy from Glow Medspa?

No, Glow Medspa’s doctor is licensed, and a medical consultation is included with each medical service. Each patient will receive a valid prescription which is sent to the pharmacy to be filled, if approved by physician. If you are deemed medically unqualified by the physician- you will be refunded immediately.

In accordance with FDA guidelines, a licensed healthcare provider must determine that you are medically qualified before prescribing any medication, including those that are commercially available.

For compounded medications, FDA regulations require that a provider must first determine that you have a valid medical need and that there is a clinical reason to prescribe a compounded version instead of the FDA-approved, commercially available drug. Compounded medications are only prescribed when medically necessary and tailored to meet the specific needs of the patient.

A prescription will only be issued if you meet all clinical criteria during the provider’s review process.

How long does it take to get my medication?

Once you have enrolled for medical services with Glow Medspa, it usually takes 5-7 business days for the pharmacy to process your prescription after your online medical consult, prescription approval. The medication gets filled at the pharmacy, and the medication is sent to your home.